Week 4 Presentation Deck — Use keyboard arrows (← →) or bottom controls inside slide deck to navigate.
Four-Week Enrollment Operations & Technical Incident Synthesis
Unified analysis of support ticket triage, GSA registers, system integrations (Salesforce, CAMU, Google Workspace, MCL), and engineering releases across July 13 – August 6, 2026.
Total Logged Tickets
220
Across 4 Weekly Periods
Week 4 Tech Ticket Share
89.8%
53 Tech / 6 Ops
MCL GSA Re-request Rate
19%
Missing or incorrect assessment
W4 Manual Reuploads
62
Mon (11), Tue (32), Wed (11), Thu (8)
Support Ticket Volume Evolution
Distribution between Technology vs Operations tickets over time
Root Cause & Systems Progress
Key architectural breakthroughs across the four reporting weeks
Stale EM browser cache following API migration; Google Drive rate limits during POP uploads; CAMU bot detection flags.
Whitelisted EM from CAMU bot detection; disabled EM browser caching; discovered Salesforce CPU governor limit on GSA uploads (>60k records).
Expired SF credentials restored (130 accounts resent); resolved ASU collaboration option picklist failure caused by HTML apostrophe encoding (MMDC's).
SF ↔ EM DB Status Desync identified as core driver of 90% of tech issues. Deployed daily proactive morning resync. Shipped GSA stage sync, Document sync, and CAMU "Unknown" section capacity fix.
Week 3 Presentation Deck (July 24–30, 2026)
Open Fullscreen ↗Week 2 Presentation Deck (July 17–23, 2026)
Open Fullscreen ↗Week 1 Presentation Deck (July 13–16, 2026)
Open Fullscreen ↗Cross-Week Record & Application ID Search
Search any Student Number (e.g. 2026175262, 2026175334, 2023170084) or Application ID (e.g. APP-61930, APP-60869, APP-46396) across all reporting weeks.
| Week | Record ID | Category / Issue | Owner / Action | Details & Status |
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