Mapúa Malayan Digital College · Enrollment Operations

Enrollment & GSA issues
weekly review — Week 4

Ticket log triage first, followed by GSA operational & system register, root cause analysis, 19% re-request metrics, and shipped sync fixes.

Period

August 1 – 6, 2026

Prepared

August 6, 2026

Scope

59 Tickets · 86 GSA Records

Internal working document — MMDC Enrollment Engineering & Operations.

Ticket log · 59 records

53 of 59 tickets (90%) are tech issues — GSA visibility in EM drives nearly half

Technology · 53 tickets · 90%

Ops · 6 · 10%

Technology Issues (53 Tickets)

GSA not showing / not visible in EM29
Cannot select / enroll courses in EM (grayed out)5
PPC Assessment button not available4
Stuck in Validated (move to draft)3
No Folder Created3
Stuck in GSA / Stuck in Admitted5
Other Tech (AOU grayed out, SF status change, GSA amount error, EM reverted)4

Operations (6 Tickets)

Move to Completed / Enrolled (already paid)2
PPC Carry Over (pass APP-46396)2
Reset Password (app on payment stage)2

Pareto Bottleneck

SF ↔ EM DB Status Desync is the root cause of ~90% of tech tickets (missing PPC button, greyed out options, missing CC link). Daily morning resync runs proactively while long-term fix is built.

Source: MMDC Support Ticket Log (59 total tickets logged week of Aug 1–6)2

Engineering Focus & Releases

Pareto root cause identified; three operational sync fixes delivered

PARETO PRINCIPLE

SF → EM DB Status Desync

The vast majority of tech issues stem from status updates not propagating cleanly from Salesforce to the EnrollMate Database.

• Symptoms: Disabled "PPC Assessment" button, missing CC payment link, greyed-out course selection buttons.
• Mitigation: Proactive morning resync script executed daily at start of day.
• Long-term: Architectural event bus fix currently under investigation & discovery.

Fixes Shipped This Week

1. Syncing EM with SF during GSA → For Payment

Automated sync bridge ensures applications progressing from GSA generation immediately update status in SF.

2. Syncing SF with Uploaded Documents

Resolved discrepancies where Google Drive folders contained applicant documents but SF records failed to update.

3. Section Capacity Tracker ("Unknown" CAMU Section)

Re-enrollment bottleneck resolved; cleared section capacity tracker error caused by unmapped CAMU section codes.

Status as of August 6, 20263

GSA Issues Register · Operational

62 manual reuploads drive operational backlog; 19% GSA re-request rate

MCL Re-Request Rate

19% Re-request GSA Rate — 19% of GSAs must be re-requested from MCL due to missing transmissions or incorrect fee assessments.

19%

1. No GSA / Not Visible in EM (Requires Reupload)

Apps in For Payment, GSA not visible. Remove old record & reupload:

• 2026175262 / APP-61930
• 2026175194 / APP-60479

3. GSA Unfinalization Requests (4 Apps)

• APP-60869• APP-58278 • APP-61076• APP-56325

4. No GSA Showing in EM

APP-54687, APP-46725

5. Status Correction

APP-51097, APP-58872

2. Application Data Issue — Manual Reupload

62 Students
Monday (11):

2026170682, 2026170687, 2026170695, 2026170697, 2026170699, 2026170701, 2026170711, 2026175346, 2026175369, 2026175370, 2026175372

Tuesday (32):

2026170526, 2026170646, 2026170665, 2026170667, 2026170672, 2026170690, 2026170705, 2026170709, 2026170712, 2026170713, 2026170719, 2026170728, 2026170734, 2026170737, 2026170738, 2026170741, 2026170744, 2026170754, 2026170758, 2026170761, 2026170767, 2026170770, 2026170781, 2026175105, 2026175271, 2026175290, 2026175334, 2026175339, 2026175352, 2026175373, 2026175375, 2026175377 (+6 more)

Wednesday (11):

2026170673, 2026170692, 2026170720, 2026170725, 2026170748, 2026170773, 2026170783, 2026170785, 2026170787, 2026175276, 2026175341

Thursday (8):

2026170659, 2026170703, 2026170732, 2026170775, 2026170789, 2026170791, 2026175388, 2026175418

Source: GSA Issues Report (Aug 6, 2026)4

GSA Issues Register · System / Non-Operational

16 student records blocked by MCL system generation & fee calculation errors

1. GSA Not Generated from MCL

7 Students

System automation failed to generate GSA document payload from Mapúa Malayan Colleges Laguna backend.

Affected Student Numbers

• 2026175334• 2026170773 • 2026170785• 2026170673 • 2026170720• 2026170748 • 2026170725

2. GSA Fee Calculation Error

9 Students

GSA generation failed due to MCL fee evaluation exceptions (mismatched fee structure or stale rates).

Affected Student Numbers

• 2023170084• 2024170206 • 2024270241• 2023170380 • 2022170040• 2023175126 • 2023175031• 2023175190 • 2023175268

Action Required with MCL Tech Team

Both categories require direct database & rule engine remediation from MCL engineering. These 16 records will be included in tomorrow's morning sync digest.

Prepared August 6, 20265
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