MMDC · Enrollment Systems · Weekly Review

Enrollment Operations
& GSA Processing Report

CoverageJuly 17 – 23, 2026
TermAugust 2026 · Term 1
PreparedJuly 23, 2026
Tickets42 logged
Slide 01Breakdown · Themes · GSA · Fixes · Known issues

01 — Ticket breakdown

42 tickets, three owners

42

Total tickets

July 17 – 23, all logged High priority.

21

Operations

Stuck in Stages, document upload. Resolved through standard ops workflow.

17

Tech issues

Learner email, UI actions, EM–SF desync, GSA. Require system-level fix.

4

MMCL

Credit card portal access. Owned outside MMDC.

■ Operations 50% ■ Tech 40% ■ MMCL 10%
Slide 02Breakdown

02 — Themes

Stuck in Stages accounts for a third of volume

Stuck in Stages Validated · Results · Guardian sync · POE replacement
14
Ops
Document upload error POP upload · No Workspace folder
8
Ops
Missing learner's email Enrolled, no LR email — oldest since 07/15
7
Tech
Payment gaps Credit card portal unavailable
4
MMCL
Missing UI actions No PPC button · No Complete Action · Page not loading
4
Tech
EM ↔ Salesforce desync Program and stage out of step
3
Tech
GSA issues Not visible in EM · Unit count vs curriculum
3
Tech

Themes total 43; APP-57661 appears under both document upload and payment gaps.

Slide 03Themes

03 — GSA re-request metrics

25 re-requests, most waiting exactly four days

25

Re-requests to MCL

27 listed, less 2 test accounts

2.7

Average

65 ÷ 24 rows

4

Mode

15 of 24

Waiting days

4 days
15
3 days
2
2 days
4
0 days
2
none
1

APP-39396 carries no waiting value. Including the two test accounts at 70 days each lifts the average to 7.9.

Slide 04GSA metrics

04 — GSA processing

Where the GSA backlog sits

Operational

25No GSA on file

Re-request to MCL. Two reverted from EEDP need reupload.

28Wrong GSA

Reupload to CAMU. Nine still need the MMDC EEDP discount applied.

System

22GSA absent in Salesforce

Status never moved to For Payment. One case (2026170367) missing across SF, EM, and CAMU.

2Reverted by EEDP

APP-55384, APP-39396. Reupload clears the symptom, not the cause.

Slide 05GSA backlog

05 — Shipped

Three fixes landed

JUL 22

EnrollMate excluded from CAMU bot detection

EnrollMate traffic no longer flagged, clearing blocked requests between systems.

JUL 20

EnrollMate caching removed

Applicants receive a fresh copy on every visit. Stale pages were hiding stage changes and enabled buttons.

FIXED

Stuck in Revalidated resolved

Cause: no application folder, because initial documents were never submitted during Apply Now.

Slide 06Fixes

06 — New known issue

Salesforce CPU limit on GSA upload

GSA upload trips the Salesforce CPU governor limit. The search runs by student number across more than 60,000 records and exceeds the transaction budget before completing.

Impact

  • Blocks movement into For Payment.
  • Likely tied to the 22 GSAs absent in Salesforce.
  • Worsens as record count grows.
Slide 07Known issue